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Logging into Track and Trace
Click 'Login' from the Homepage > Input login details > Click on Track and Trace > Select either 'Search' or 'History'.
Public and Subscribed Track & Trace
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PortConnect provides two forms of Track & Trace functionality that allows users to look at information about containers that move through our partner ports: Public Track & Trace - provides limited key information about containers. Subscribed Track & Trace - Monthly subscription which provides full container information. Logging into Track and TraceClick 'Login' from the Homepage > Input login details > Click on Track and Trace > Select either 'Search' or 'History'PortConnect does not display through containers. |
Function | Public | Subscribed |
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Container Search from Homepage | 50 containers per search | Unlimited |
Container Search Limit | 50 containers per search | Unlimited |
Import High Level View | Limited detail displayed | All detail displayed |
Export High Level View | Limited detail displayed | All detail displayed |
Export Searches to CSV file |
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Import and Export Drill Down View |
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History Search |
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Previous Searches |
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Import and Arriving Transhipments View
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Public
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Exports and Departing Transhipments View
Subscribed
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Export View
Subscribed
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Depot View
Users can subscribe to a Depot view. The depot section sits at the bottom of the Track & Trace screen and shows Gate In and Gate Out information at over 18 depots including the Ports of Auckland Link facility. A full list of depots is available here, Container Park list
Note: Depot records only become visible in the Track & Trace screen once the container has gated in at a depot facility.
The depot view is a separate service to Subscribed Track & Trace and users can subscribe to the view even if they are not currently registered for Subscribed Track & Trace. However, Subscribed Track & Trace users do have access to a greater level of detail such as specific gate times.
The Depot view is a subscription service. Visit our pricing page for the full pricing details, https://www.portconnect.co.nz/#/content/pricing
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Public
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Search for active container records
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Top level view
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Note the search prioritises active containers, if there are no active containers then it will show the most recent inactive container. |
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Detail view
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You can only view the full details of one container at a time. |
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Event Details:
Last Updated - This is the time the port have last updated the container information.
Activated Date - When the container has started tracking in the ports system.
Seaport Gate Out/Gate In Date - Gate in/out time for truck or rail
Inland Port Gate Out/Gate In Date - Gate in/out time for truck or rail
Line Clearance - This field shows the time of general Line Clearances. If additional Line Holds are placed on containers this clearance time will not be updated.
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Customs Clearance - This field shows the time of general/blanket Customs Clearances. If additional Customs impediments, such as X-Ray or inspections impediments, are placed on containers this clearance time will not be updated.
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Revisit Previous Container Searches
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Search for historical container records
History Tab
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Export container searches to CSV
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Search preferences
We have introduced a new search preference functionality for limiting columns and CSV export information.
Simply click on the preference icon to filter the search results on screen and for the CSV export.
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Search by Vessel (Shipping Lines only)
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Container Not Found
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Containers may not show up for one of three possible reasons:
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Icons
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Detail button | Cleared | Not Cleared | Refrigerated | Hazardous | Over Size |
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Security Check Types
The three Security Check types are:
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ECN | Random | Pin |
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NZAKL | This is a NZ Customs generated |
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number | This is a number that is set by the Shipping Line. | ❌ | |
NZTRG | ❌ | ❌ | This is a |
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number that is set by the Shipping Line. |
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NZTIU | ❌ | ❌ | This is a number that is set by the Shipping Line. |
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Impediments
Ports of Auckland | Port of Tauranga/Timaru Container Terminal | ||
Impediment | Description | Impediment | Description |
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!CEDO | NZ Customs Export Delivery Order required. | !CEDO-EXP | CEDO required for Export |
!COST ACCEPTANCE EXPORT DELIVERY | Payment required for port fees for Export Delivery. | !CEDO-TS | CEDO required for Tranship |
!CUSTOMS_CLEARANCE | NZ Customs clearance required. | !CUSTOMS RELEASE | NZ Customs clearance required. |
!DEMURRAGE | This is applied by the port for containers that have incurred demurrage fees. | !LINE CLEARANCE | Shipping Line release required. |
!LINE_CLEARANCE | Shipping Line release required. | !MPI HOLD ON WHARF | !MPI HOLD ON WHARF |
!LST_HOLD | Container is lost. | !MPI_EMPTY | !MPI_EMPTY |
!MPI_CLEARANCE | MPI clearance release required. | !NO VGM NO VESSEL LOAD | !NO VGM NO VESSEL LOAD |
!SPECIAL_CUSTOMS_CLEARANCE | NZ Customs clearance required. | !UNDER BOND | Container under Customs |
!TRANSSHIP_CEDO | CEDO required for Tranship. | BILLING HOLD | BILLING HOLD |
!VGM | VGM is required. | CUSTOMS XRAY | Customs x-ray required before container leaves the port |
BACC | MPI Biosecurity Authority/Clearance Certificate. | FUM | Fumigation Stop |
CUSTOMS_INSPECTION | Customs inspection required. | FUM-GENERA | Fumigation hold for Genera |
CUSTOMS_TRANSHIP_HOLD | Customs inspection required. | FUM-NZL | Fumigation hold for Genera |
FUMIGATION | FUMIGATION | FUM-PESTIGAS-GENERA | Fumigation hold for Pestigas-Genera |
MC_HEAT_TREATMENT | MC_HEAT_TREATMENT | FUM-QTC | Fumigation hold for QTC |
MPI_ASSOCIATED_HOLD | MPI_ASSOCIATED_HOLD | FUM-RENTOKIL | Fumigation hold for Rentokil |
MPI_INSPECTION | MPI_INSPECTION | GATE HOLD - COSTS | GATE HOLD - COSTS |
MPI_MMPI_INTERNAL_INSPECTION | MPI_MMPI_INTERNAL_INSPECTION | LINE HOLD | Hold placed by shipping line. |
MPI_QUARANTINED_CONTAMINATED | MPI_QUARANTINED_CONTAMINATED | MET_STOP | Metroport Stop |
MPI_SIX_SIDED_INSPECTION | MPI_SIX_SIDED_INSPECTION | MPI_EMPTY | MPI_EMPTY |
MPI_TAPE_DOORS_HOLD | MPI_TAPE_DOORS_HOLD | MST | MPI Stop |
MPI_TRANSHIP_HOLD | MPI_TRANSHIP_HOLD | POT_STOP | Port of Tauranga stop. |
MPI_VENT_TAPE | MPI_VENT_TAPE | REEFER REPAIR | REEFER REPAIR |
NZ_CUSTOMS_XRAY | Container requires xray under Customs hold. | RETURN TO SHIPPER-CUSTOMS | Return to shipper hold - container will not load. |
OUT_OF_GAUGE | |||
This Out of Gauge hold is a Port internal check hold. When driver is in the Port to uplift the container, the gate needs to check that the cargo and the container is safe to leave the port. Once it is clear to leave the Port, the drivers assist team will clear this hold. Please contact Port of Auckland customerservice@poal.co.nz | MPI OUTSTANDING BILLING HOLD | Applied by Port of Tauranga charge for an import in Yard not MPI Cleared 48 hours after discharge. Please contact Port of Tauranga tctadmin@port-tauranga.co.nz to clear the hold. | |
REQUEST_FOR_DEBTOR | This is applied by the port for containers that have incurred port fees. | ||
SHIPPING_HOLD | SHIPPING_HOLD | ||
SHUTTLE_HOLD | This is a shuttle hold placed on by the port for the container moving between wharves. | ||
SHUTTLE_LOCATION_HOLD | This is a shuttle hold placed on by the port for the container moving between wharves. | ||
TWO_HOUR_CEDO_HOLD | Container requires CEDO before the vessel is due to the port in 2 hours. |
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Locations
Vessel | On the vessel |
Fergusson | Port of Auckland, Fergusson Terminal |
Multi-Cargo | Freyberg and Jellicoe |
Interwharf | Between Jellicoe and Fergusson wharves |
Tauranga | Port of Tauranga, Sulphur Point |
Timaru | Timaru Container Terminal |
Rail to Inland Port | On the rail wagon to Inland Port facility |
Truck | On the truck |
In transit to Seaport | In transit via truck or rail from Inland Port facility to Seaport |
Delivered | Delivered out of Port |
Metroport Auckland | MetroPort Onehunga in Auckland |
Metroport Rolleston | MetroPort Christchurch in Rolleston |
Wiri | Ports of Auckland South Auckland Freight Hub |
Triton
Ports of Auckland Bay of Plenty Freight Hub
Southdown | Empty Return Depot in Auckland |
Waikato Freight Hub | Empty Return Depot in Horotiu |
Crawford St | Empty Return Depot in Hamilton |
Community | Not located at a Port facility |
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Subscription FAQs
How can I sign up to Subscribed Track & Trace?
Complete the Application for Credit - PortConnect Ltd.docx and send to info@portconnect.co.nz to confirm that you want to have access to Subscribed Track & Trace. Get instant access by subscribing via Credit Card (Recommended)
Please note there is a subscription charge of $120of $135.00NZD 70NZD incl. GST per company per month for Subscribed Track & Trace.
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$1628.40NZD incl. GST per company per year.
Is the charge affected by the number of users?
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What happens if I unsubscribe from Subscribed from Subscribed Track & Trace?
You will still have access to use Public Track & Trace and you can resubscribe to Subscribed Track & Trace again any time in the future.
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When will the invoice be sent?
Invoices will no longer be sent in the first week of each month.
Who will the invoice be sent to?
Invoices will be sent to the Admin user(s) from each company. If you want us to send invoices to a specific email address then please contact info@portconnect.co.nz
When are payments due?
Payments are required on the 20th of the following month. Invoices and statements are sent out on the first week of the month.. You can log into stripe and download your invoices on request.
How do I unsubscribe?
- Make sure your account has no outstanding invoices
- Email info@portconnect.co.nz to request to cancel your subscription
If you have an active subscription against your user account, you will have the option to ‘Manage Subscription’ on the pricing page and remove your credit card details.
The cancellation will only apply to the Detailed Track & Trace service
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Where do we send our remittances?
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