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  1. Select the Shuttle Connect item from the Services menu in PortConnect.

  2. Search the container number. Containers will display with a status of Available or Unavailable.

  3. Select the priority status (see Types of Priority Status below) by clicking on the drop down menu.

  4. Click Update / Auto-request.

  5. If the container is successfully managed it will display a Management Party and the Priority Status would show as Priority.

  6. If you need to change the Priority from PRIORITY back to STANDARD then you need to CANCEL your Auto-Request by clicking the red X in the options column.

  7. You can enter up to 5 email addresses in the ‘Priority Gate-In Email(s)’ field to receive the Notification for each container managed:

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Follow these steps to request a cancel Priority Status:

  1. Click the red cross cancel button in the options column

  2. A pop-up will appear to confirm cancellation, click ‘Yes, Cancel’.

  • Only the Trading Partner that managed the auto-request can cancel it

  • Auto-requests will be displayed for 14 days and then will automatically disappear from the screen.

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View Priority Status in Subscribed Track & Trace

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