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Pre-Advice Error Description | Contact/Action |
Container | |
Selected ISO Type (XXXX) is different from previous visit (XXXX). Change ISO Type to match previous visit or contact Ports of Auckland. | Ports of Auckland |
Selected ISO Length (XXft) is different from previous visit (XXft). Change ISO Type to match previous visit or contact Port of Tauranga. | Port of Tauranga |
Selected Container ISO Type Group (XXXX) does not match the | |
One or more containers is missing a container number | Enter the container number field |
Container Number clashes with another container using the same number. | Change the container number |
Container number validation failed. Contact POAL Customer Service. | Ports Customer Service team |
A duplicate container number was found. All container numbers must be unique. | Remove the duplicate (orange remove button) |
The check digit you have supplied is xxxxxx and should be xxxxxx. | Change the container number. |
Container ID has missing check digit, fix and resubmit or contact the Port. | Port of Tauranga |
This container has been saved but the container number supplied is not in a valid format. | Change the container number. |
This container is in transit and cannot be pre-advised. | Load Port |
Container has gated in at port facility and Pre-Advice cannot be updated. | Load Port |
There is an existing container record in the port facility system that requires updating to enable Pre-Advice. | Load Port |
Container has been created at port facility (MET) and cannot be amended to (TCT). | Port of Tauranga |
Container has been created at port facility (TCT) and cannot be amended to (MET). | Port of Tauranga |
VGM weight of container XXXX is less than container Tare Weight XXXX. Amend your Pre-Advice or contact the Container Terminal to request an amendment to the Tare Weight record. | Port of Tauranga |
Booking | |
The Booking Quanta has already been reached and this container cannot be submitted. If you have previously pre-advised an incorrect container number or swapped a container number then the previous record needs to be Cancelled in the Pre-Advice screen before you can continue. If you believe the Quanta is wrong please contact the Shipping Line to request an update to the booking | Contact the Shipping Line to confirm the booking quanta (count of containers) in the booking. Also make sure any incorrectly pre-advised containers have been cancelled in the Pre-Advice. |
The booking quanta has changed from xxxxxx to xxxxxx. Please remove xxxxx container[s] | Cancel (red cross button) the extra container number. |
The booking quanta has increased to xxxxxx. Please amend the newly added container[s] | Enter the new container numbers. |
The Pre-Advice Line Operator (XXX) is not the same as the Booking Line Operator (XXX). Amend the Pre-Advice or contact your shipping line to confirm the booking details. | Shipping Line |
The Pre-Advice POD (XXX) does not match the booking POD (XXX) in the port's system. Amend your Pre-Advice or contact the Shipping Line to confirm the booking details with Port of Tauranga. | Shipping Line |
[XXXXX: The selected Line Operator is not an approved operator on this vessel. Contact your shipping line to confirm your booking details.] | Line Operator for the booking does not have rights on the vessel, the shipping line need to confirm with the port or amend the booking details. |
[LINE] is NOT in the Shipping Line list for [VESSEL VISIT]. Amend you Pre-Advice or contact your shipping line to confirm the booking details. | Shipping Line |
The Pre-Advice vessel visit (ref) does not match the booking ‘UNKNOWN’. | Contact the shipping line to confirm with the port which voyage number each of them have as they need to have the same voyage number for the pre-advice to populate the correct vessel visit details. |
Booking [Booking Number] is linked to [Vessel Name] Voyage [Voyage Number]. Amend your Pre-Advice or contact your shipping Line to confirm the booking details. | Contact the shipping line to send a booking update which should resolve the mismatch between the Vessel details that PortConnect has and the vessel details that the port has. |
Vessel Visit not found. Please contact the Shipping Line to confirm with (port). | Shipping Line |
Discharge Port is not valid. Please contact the Shipping Line to confirm with (port). | Shipping Line |
The booking is for empty cargo. Cannot pre-advise full containers. | Change the commodity code to 00 - Empty container. |
The booking is for full cargo. Cannot pre-advise empty containers. | Change the commodity code |
[CONTAINER NO.]: Routing Point not in itinerary. | Shipping Line |
Reefer & Conditioning | |
The booking is for refrigerated cargo. Cannot pre-advise non-refrigerated containers. | |
The pre-advice temperature does not match the booking. | |
The booking is for conditioned cargo. Cannot pre-advise non-conditioned containers. | |
The booking is for non-conditioned cargo. Cannot pre-advise conditioned containers. | Leave all the conditioning fields blank; there must be no values in these fields. |
One or more conditioning values in the pre-advice do not match the booking. The booking value[s] are: xxxxxxxxx | |
Vent Info: Must provide a vent setting type. | |
Vent Info: Must provide a VALID vent setting type. | |
Humidity: Oxygen and Carbon Dioxide together must not exceed 100%. | |
Hazardous | |
The booking is for hazardous cargo. Cannot pre-advise non-hazardous containers. | Amend Pre-Advice to remove hazards. |
The booking is for non-hazardous cargo. Cannot pre-advise hazardous containers. | |
One or more hazards in the pre-advice do not match the booking. The required hazard codes are: xxxxxxxxx | |
Commodity | |
Selected Commodity DOES NOT require a Temperature. Please change commodity code or remove the Temperature. | Refer to the Commodity Code List for correct commodity or remove temperature. |
Outage errors | |
[Container no.: Unit Facility Visit Error, please try again later] | Ports Customer Service team for Ports IT team to Investigate |
PortConnect has not received a response from the Load Port in the required time frame. | Refresh your screen and try resubmitting the Pre-Advice. |
Failed to communicate properly with port: There was an error connecting to the web service. Please contact User Support | PortConnect User Support |
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Remove a Container from your Pre-Advice
The Remove button 
This button will remove a container from a Pre-Advice so it is no longer submitted but this will not cancel the Pre-Advice for this container.
You should use the remove button when:
You have incorrectly added a container, before you have submitted the Pre-Advice.
You have successfully submitted a container and you no longer want to see it in your acknowledgment emails.
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Cancel a Container from your Pre-Advice
The Cancel button 
This button will Cancel the Pre-Advice for a container in the port system and remove it from the screen.
You should use the cancel button when you have previously pre-advised an incorrect container number or a container will no longer be delivered against the specified booking.
This button allows users to manage the number of containers linked to a Booking so that the total number of linked containers does not exceed the Booking Quanta (the number of containers specified by the Shipping Line in the Booking).
This should only be used to cancel incorrectly pre-advised containers that will no longer be delivered to the port against the booking.
If you need to update the container details (other than the container number), simply update the container information, please do not cancel the container.
You will receive a cancellation acknowledgement email.
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