Summary
The Customs Exceptions page is designed to display messages that failed to automatically match to a vessel visit or have been unlinked from a vessel visit by the user. The purpose of this page is to allow the user to review the exceptions and manually map them to a vessel. Messages can be linked to any vessel in the dashboard, whether the vessel is incomplete, complete, or cancelled.
The messages are reprocessed for mapping to a vessel under the following conditions:
When TSW messages are received
When the vessel schedule is updated
When a manual vessel is added or updated
User Process
Before proceeding to link a CEDO message to a vessel visit, user must check if the data is correct in the Dashboard, this includes the below basic checks:
a. The vessel name and inbound or outbound number should match the CEDO message
b. The user must edit the vessel visit with the correct data - this will allow the messages to assign automatically
c. If the vessel is not found, the user must decide to wait for the vessel visit to be populated in the Dashboard or add the vessel manually.
Display Exceptions Records
All exceptions are displayed at the item level. If an item is linked to a vessel, all other items on the same CDO (Customs Declaration) are also linked to that vessel, as linking occurs at the CDO level.
