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What is the difference between the
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User Reference and the Booking Number?
When you start a new Pre-Advice you must enter a reference User Reference before you can begin entering the main Pre-Advice details. This reference can be anything and is used to help you find previously saved or submitted Pre-Advice in the Populate from Draft/Recent function. If you don’t have any internal company references for the Pre-Advice then we recommend that you enter the shipping line booking number in this field.
Why isn't my User Reference being accepted?
Once a unique User Reference has been used for a Pre-Advice it cannot be used on another Pre-Advice.
Why didn't the vessel and consignment details pre-populate?
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A valid Booking has not been received by PortConnect (Not all shipping lines send PortConnect bookings so not all bookings will pre-populate.).
Details in the Booking are missing.
Details in the Booking do not conform to the required format.
What should I do if the populated details are different from what I am expecting and they are locked?
If the populated details are different from what you are expecting then you should contact the shipping line to confirm the correct details. If the details on the screen have been locked then the shipping line may need to send a new booking so that the correct details display.
What is the District of Origin?
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The shipper can be the owner of the export goods or the party that made the booking with the shipping line.
What should I do if I cannot find a shipper name in the Shipper drop down list?
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The Cargo Gross Weight will always be less than the Verified Gross Mass. There should be around a 1-4 tonne difference between these two weights based on the type of container that is being used. A 20ft container generally weights about 2 tonnes and a 40ft container generally weights about 4 tonnes.
How do the commodity codes work?
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You must declare all hazardous goods in a container. This is a legal requirement and is vital for the Health and Safety of all parties involved in handling a Hazardous Container. PortConnect Pre-Advice can record one or more UN hazardous codes that are stored within a container.
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Can I pre-advise multiple containers?
Yes, you can pre-advise multiple containers. You can add all containers on a booking to the same Pre-Advice. You can do this by entering all the details for one container and clicking the Add/Update to List button, then adding details of another container and clicking the Add/Update to List button again. You can add as many containers as you want to the Pre-Advice and these will displayed in the Containers on Pre-Advice section.
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When you are adding multiple containers with similar or same details you can use the following trick to duplicate some of the details.
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Print a copy of the acknowledgment email which has all the key details of the container
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container
Take a screen shot of the Pre-Advice or use your Internet browser to print the page
Do I need to submit Pre-Advice for Domestic containers?
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What do I need to do if I have submitted the wrong container number?
If you have Pre-Advised the wrong container number and the container hasn’t yet gated in then you need to
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cancel the wrong container number in the Pre-Advice
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You will then be able to add the correct container number
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to
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the Pre-Advice.
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If the container has already gated in then the only way to change it is to contact the port’s customer service team. |
What do I need to do if I have submitted the wrong booking number?
If you have entered an incorrect booking number and the container hasn’t yet gated in then you need to submit a new Pre-Advice with the correct booking number and this will overwrite the details in the port’s internal system
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Make sure you cancel the previously submitted Pre-Advice before creating the new one to send the cancellation message to the port that it is no longer gating in under the wrong booking number.
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If the container has already gated in then the only way to change the booking number is to contact the port’s customer service team. |
What is B2B Pre-Advice and how can I start using it?
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