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Go to portconnect.co.nz and if you’re not already signed in, sign in.
From the navigation header, go to Services > Cost Acceptance
Select the port from the drop down list.
Enter the container number/s and select Search. Containers will display with the Cost Type information and if there is a Guarantee Party assigned.
You can filter the containers displayed by the cost types.To accept costs for a container, select the debtor account from the Guarantee Party drop down list on the container row.
If the Guarantee Party is set to ‘Other Party’ this means another company has accepted costs. You can override this by selecting a debtor account from the drop down list.
If you need to add a debtor account, contact info@portconnect.co.nz
You can also assign one debtor code to all containers by selecting the account at the top of the Guarantee Party column.Enter your Purchase Order/Reference Number. This feature is optional but can be set to Mandatory upon request.
Select Submit. If cost acceptance is successful you will receive a success message and the row will turn green. You will receive the message: STORAGE GUARANTOR UPDATED SUCCESSFULLY.
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Cost Types by port
Port | Cost Type |
|---|---|
NZAKL | DEMURRAGE |
NZAKL | UNIT CUSTOMS INSPECTED |
NZAKL | UNIT CUSTOMS XRAYED |
NZAKL | UNIT MPI INSPECTED |
NZAKL | UNIT MPI INTERNAL |
NZAKL | UNIT MPI SIX SIDED INSPECTED |
NZTRG | DEMURRAGE |
NZTRG | MPI OUTSTANDING BILLING HOLD |
NZTRG | CUSTOMS XRAY BILLING HOLD |
NZTRG | POWER AND MONITORING |
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Ports of Auckland Demurrage and Express Pin Process
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Cost Acceptance users will be able to overwrite the Demurrage Guarantee Party if the update is submitted before gate out.
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Error messages
Error message | Trouble shooting | Error Source |
|---|---|---|
Container unavailable in Terminal Operating System. |
| Port |
MPI GUARANTOR NOT UPDATED AS HOLD DID NOT EXIST OR IS ALREADY ACCEPTED | MPI cost can only be accepted once. To update the account accepting costs, contact TCTReception@port-tauranga.co.nz | NZTRG |
1234 - John Smith Co. (John Smith Ltd): requires a purchase order number | You will need to enter a Purchase Order Number to accept costs. | PortConnect |
ERROR: BUSINESS UNIT XXXX NOT FOUND | The debtor mapping is incorrect, please contact PortConnect info@portconnect.co.nz | Port |
Invalid Guarantee Party | Please contact PortConnect info@portconnect.co.nz | Port |
Account on hold. Contact TCTReception@port-tauranga.co.nz | There is an issue with the debtor account in the port system. Contact TCTReception@port-tauranga.co.nz | Port |
Cannot update: [COST TYPE NAME] Agent id=Other Party not found | This error occurs if you submit an update without changing the Guarantee party from ‘Other Party’. Update the Guarantee party in the screen before clicking submit. | Port |
Cannot update: [COST TYPE NAME] Agent id=[CODE] must be on account | This error occurs if the Guarantee party is not set up correctly in the port’s system or has been suspended. | Port |
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FAQs
When can I accept costs against containers?
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Cost Acceptance can only be submitted against Import Full containers, not transhipments.
Can I still send an email?
Using the The Cost Acceptance screen will be is the main method for accepting Demurrage and MPI Outstanding Billing Hold costs moving forwardcosts against Full containers. Other cost types can /will be managed accepted via Email.
What happens after I submit cost acceptance?
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MPI Outstanding Billing Hold – The MPI Outstanding Billing Hold This cost type can only be set once.
Customs XRAY Billing Hold – This cost type can only be set once.
POAL MPI/Customs Cost Types - the Guarantee Party can be updated up until gate out.
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Some organisations have different debtor accounts for their different branches but all log into PortConnect under a single trading party. These organisations have the option to select the appropriate guarantee party.
Why can i I see a Customs/MPI impediment in Track & Trace but not in the Cost Acceptance screen?
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