Container unavailable in Terminal Operating System.

• Check the container number is correct and is calling at the port.

• The container may be in the port’s system but may not have discharged yet or may have gated out already.

• Cannot accept costs for POAL Import Empties.

Port

MPI GUARANTOR NOT UPDATED AS HOLD DID NOT EXIST OR IS ALREADY ACCEPTED

MPI cost can only be accepted once. To update the account accepting costs, contact TCTReception@port-tauranga.co.nz

NZTRG

1234 - John Smith Co. (John Smith Ltd): requires a purchase order number

You will need to enter a Purchase Order Number to accept costs.

PortConnect

ERROR: BUSINESS UNIT XXXX NOT FOUND

The debtor mapping is incorrect, please contact PortConnect info@portconnect.co.nz

Port

Invalid Guarantee Party

Please contact PortConnect info@portconnect.co.nz

Port

Account on hold. Contact TCTReception@port-tauranga.co.nz

There is an issue with the debtor account in the port system. Contact TCTReception@port-tauranga.co.nz

Port

Cannot update: [COST TYPE NAME] Agent id=Other Party not found

This error occurs if you submit an update without changing the Guarantee party from ‘Other Party’.

Update the Guarantee party in the screen before clicking submit.

Port

Cannot update: [COST TYPE NAME] Agent id=[CODE] must be on account

This error occurs if the Guarantee party is not set up correctly in the port’s system or has been suspended.

Port

VESSEL NOT FOUND - MR419125253

This error occurs…..

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