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The Cost Acceptance screen allows users to search and update cost acceptance against different port costs at select ports. Costs can only be accepted while containers are active in the port’s system. Once a container has left the port it can no longer be updated.
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Port of Tauranga (including containers at the seaport and Metroport)
Ports of Auckland (including containers at Fergusson and Multi-Cargo)
Lyttelton Port Company (while containers are at the seaport)
Access to Cost Acceptance
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Port | Cost Type |
|---|---|
NZAKL | DEMURRAGE |
NZAKL | UNIT CUSTOMS INSPECTED |
NZAKL | UNIT CUSTOMS XRAYED |
NZAKL | UNIT MPI INSPECTED |
NZAKL | UNIT MPI INTERNAL |
NZAKL | UNIT MPI SIX SIDED INSPECTED |
NZLYT | DEMURRAGE |
NZLYT | DANGEROUS GOODS DEMURRAGE |
NZLYT | POWER AND MONITORING |
NZTRG | DEMURRAGE |
NZTRG | MPI OUTSTANDING BILLING HOLD |
NZTRG | CUSTOMS XRAY BILLING HOLD |
NZTRG | POWER AND MONITORING |
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Ports of Auckland Demurrage and Express Pin Process
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Error message | Trouble shooting | Error Source |
|---|---|---|
Container unavailable in Terminal Operating System. |
| Port |
MPI GUARANTOR NOT UPDATED AS HOLD DID NOT EXIST OR IS ALREADY ACCEPTED | MPI cost can only be accepted once. To update the account accepting costs, contact TCTReception@port-tauranga.co.nz | NZTRG |
1234 - John Smith Co. (John Smith Ltd): requires a purchase order number | You will need to enter a Purchase Order Number to accept costs. | PortConnect |
ERROR: BUSINESS UNIT XXXX NOT FOUND | The debtor mapping is incorrect, please contact PortConnect info@portconnect.co.nz | Port |
Invalid Guarantee Party | Please contact PortConnect info@portconnect.co.nz | Port |
Account on hold. Contact TCTReception@port-tauranga.co.nz | There is an issue with the debtor account in the port system. Contact TCTReception@port-tauranga.co.nz | Port |
Cannot update: [COST TYPE NAME] Agent id=Other Party not found | This error occurs if you submit an update without changing the Guarantee party from ‘Other Party’. Update the Guarantee party in the screen before clicking submit. | Port |
Cannot update: [COST TYPE NAME] Agent id=[CODE] must be on account | This error occurs if the Guarantee party is not set up correctly in the port’s system or has been suspended. | Port |
VESSEL NOT FOUND - MR419125253 | This error occurs….. | ??? |
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Demurrage Guarantor not updated as hold did not exist or already accepted | The cost type has already been accepted and cannot be updated. | NZLYT |
Dangerous Goods Demurrage Guarantor not updated as hold did not exist or already accepted | The cost type has already been accepted and cannot be updated. | NZLYT |
Power and Monitoring Guarantor not updated as hold did not exist or already accepted | The cost type has already been accepted and cannot be updated. | NZLYT |
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FAQs
When can I accept costs against containers?
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Cost Acceptance can only be submitted against Full Import Full containers, not transhipments.
Can I still send an email?
The Cost Acceptance screen is the main method for accepting costs against Full Importscontainers. Other cost types can be accepted via Email.
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How can I check what the costs will be?
The Ports of Auckland Price Schedule Port prices and tariffs can be found here:
Port of Auckland - https://www.poal.co.nz/operations/shipping-and-cargo/price-schedule
The Port of Tauranga tariffs and terms can be found here: - https://www.port-tauranga.co.nz/facilities/tariffs-and-terms/
Lyttelton Port Company - https://www.lpc.co.nz/customer-portal/pricing-conditions/
How can I access the screen?
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If you do not currently have a debtor account with the port then please email the port can assist you to set up an account.
Ports Port of Auckland: CustomerService@poal.co.nz
Ports of Tauranga: TCTReception@port-tauranga.co.nz
Lyttleton Port Company: customerservices@lpc.co.nz
If I accept Demurrage costs but the container leaves the port before the Last Free Time (LFT) will I be charged?
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Can cost acceptance be overwritten?
Auckland
Demurrage -
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The Guarantee Party can be updated up until gate out. If
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any costs are incurred the port will bill the latest party to accept the costs.
MPI/Customs Cost Types - The Guarantee Party can be updated up until gate out.
Tauranga
Demurrage - The Guarantee Party can be updated up until gate out. If any costs are incurred the port will bill the latest party to accept the costs.
MPI Outstanding Billing Hold –
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This cost type can only be set once.
Customs XRAY Billing Hold – This cost type can only be set once.
POAL MPI/Customs Cost Types - the Guarantee Party can be updated up until gate outLyttelton
Lyttelton requires all costs to be accepted by a single party and will apply the latest updated Debtor/Reference Number to all cost types.
Demurrage - The Guarantee Party can only be updated by updating another cost type that has not yet been accepted.
Power & Monitoring - The Guarantee Party can only be updated by updating another cost type that has not yet been accepted.
Dangerous Goods Demurrage - The Guarantee Party can only be updated by updating another cost type that has not yet been accepted.
Can the cost acceptance party be changed after the container has left the port?
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Ports of Tauranga: TCTReception@port-tauranga.co.nz
Lyttleton Port Company: customerservices@lpc.co.nz
Is there a charge to use Cost Acceptance screen?
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Some organisations have different debtor accounts for their different branches but all log into PortConnect under a single trading party. These organisations have the option to select the appropriate guarantee party.
Why can i I see a Customs/MPI impediment in Track & Trace but not in the Cost Acceptance screen?
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