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What is Export Pre-Advice?
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Login to PortConnect. If you do not have a login, you will need to Register.
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The PortConnect Export Pre-Advice
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To start a new Pre-Advice go to Submitting a new Export Pre-Advice
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To view/edit a previous Pre-Advice go to Populate from Draft/Recent
Starting a new Export Pre-Advice
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screen allows users to advise our partner ports of incoming export containers. Ports require this to ensure containers are handled and stored correctly. This functionality is provided for Port of Tauranga, Ports of Auckland and Timaru Container Terminal.
Most shipping lines send their bookings to PortConnect Bookings are used to pre-populate container details in a Pre-Advice and to ensure the Pre-Advice is valid.
You cannot gate in your container without an Export Pre-Advice.
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Starting an Export Pre-Advice
Login to PortConnect. If you do not have a login, you will need to Register.
Select Services > Export Pre-Advice. Then follow the steps below
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Unknown Booking Number
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Line Operator Booking Summary
The following Line Operators send Bookings to the ports and PortConnect:
Line Operator | Full | MT |
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ANL |
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APL |
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CMA CGM |
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COSCO |
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Hapag Lloyd |
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Hamburg Sud |
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MSC |
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Maersk |
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Marfret |
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ONE |
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OOCL |
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Pacifica |
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PIL |
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Sofrana |
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These operators do not send bookings:
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For Port of Tauranga the options are Metroport Auckland and Tauranga‘Metroport Auckland’, ‘Tauranga’ and ‘Ruakura’.
For Timaru Container Terminal the options are Metroport Rolleston ‘Metroport Rolleston’ and Timaru‘Timaru’.
Ports of Auckland is not currently using this functionality so the field defaults to Auckland ‘Auckland’ which covers both Wiri and the seaport.
District of Origin
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Load Port vs Receive Location
The load port is where the goods come from and/or where the container was packed. The District of Origin list varies based on the selected load port.container will be loading/exporting from.
The receive location (depending on the port) is where the container is first being received into.
** For example, Port of Tauranga would be the load port but the container will be received at their inland port first (Metroport) and be railed down to The port of Tauranga to be loaded onto a vessel **
District of Origin
This is where the goods come from and/or where the container was packed. The District of Origin list varies based on the selected load port.
Vessel Visit
This field displays the Vessel Name, the Voyage Number (this is the official voyage number which may be different from the voyage numbers used by individual Line Operators on the vessel) and the Expected Time of Departure (ETD) of the vessel.
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An email can be sent to you and to anyone else you who wish to receive confirmation of the Pre-Advice status.
Acknowledgment emails will be sent for Successful and Un-Successful Pre-Advice.
They The email address that is linked to your account will automatically populate in the screen when you start a pre-advice.
PortConnect can set the Acknowledgment Email to automatically go to a mailing list of your choice. Contact info@portconnect.co.nz and provide a list of email addresses if you would like this to be set up.
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You can enter up to 4 Seals. The first seal you enter will be the main seal.
At least 1 Seal is mandatory for all containers. If you are pre-advising empty containers, flat racks or tank containers enter 'NA'.
Hazardous Goods
Specify whether the container has Hazardous goods or not.
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2. If your container does have Hazardous goods, you can change this to ‘Yes’ and the Hazardous Goods section will appear.
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3. Enter the UN Number (just the number - not the 'UN' letters) and select the UN Hazard Code.
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4. Enter the Hazardous details related to the UN Number
If you have no MFAG then you can tick N/A
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5. You can enter one or more UN Hazard Codes .
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5. Click the red cross to delete the UN Hazard Codes from the list.
6and the same number can be added multiple times if the sub details are different.
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6. Upload the DG Certificate related to the Container (not available for Ports of Auckland).
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7. Once you have entered all the relevant hazardous information click Save and the container will now show with a Hazardous status.
Note: The DGs pre-advised must match the DGs in the booking.
Reefer and Conditioning Settings
Select a reefer container type from the ISO Type list and the ‘Other Information – Reefer’ and the 'Other Information - Conditioning' sections will appear. Some fields differ depending on the load port.
Only certain commodities are allowed in a reefer container. You can view the Commodity Code List to see which commodity codes can be used in a reefer container.
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43. If a container is a Reefer or Fantainer you can add Conditioning settings. These fields are not mandatory.
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54. ‘Active Refrigeration required?’ field that you can select Yes or No (Only available for Port of Tauranga and Timaru Container Terminal).
Active Refrigeration indicates that the container must be connected to a generator while being transported from Inland port to Sea port. There will be additional port charges payable for this service. Details of charges can be found on the Port of Tauranga Tariffs and Terms website here.
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Non-operating reefer containers
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Port of Tauranga and Timaru Container Terminal only - Users are now able to indicate whether a container includes a Flexi-tank or not. The field will default to No. Flexi-tanks are a type of packaging that fits inside containers.
Cancel Changes
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Pre-Advice
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You can save a Pre-Advice at any time, but this will not submit the Pre-Advice.
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Once you click ‘Save’ you can close PortConnect and return to the Pre-Advice in the future.
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with more than 75 containers
Only 75 containers can be pre-advised per pre-advice. To pre-advise the remaining containers you will need to start a new Pre-Advice with the same Booking Number but a different User Reference or, Remove successfully pre-advised containers before then adding additional containers.
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Cancel Changes
To cancel any changes before saving a Pre-Advice, simply click ‘Cancel Changes’.
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Save Pre-Advice
You can save a Pre-Advice at any time, but this will not submit the Pre-Advice.
Once you click ‘Save’ you can close PortConnect and return to the Pre-Advice in the future.
To see how to reopen a saved Pre-Advice go to Populate from Draft/Recent.
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Once the Pre-Advice has been submitted you will see summary messages at the top of the page which display whether containers have been successfully pre-advised or not. Individual containers which also display whether they have been successful or if there are have been errors.
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Error messages
Pre-Advice submissions can be rejected for a number of reasons. The below table shows common error messages and who to contact to resolve these errors.
Pre-Advice Error Description | Contact/Action |
Container | |
Selected ISO Type (XXXX) is different from previous visit ( | |
YYYY). Change ISO Type to match previous visit or contact Ports of Auckland CustomerService@poal.co.nz to request an amendment to the previous record. |
Email Port of Auckland Customer Service |
Selected ISO Length (XXft) is different from previous visit (XXft). Change ISO Type to match previous visit or contact |
Port of Tauranga
One or more containers is missing a container number
Enter the container number field
The container Terminal to request an amendment to the previous record | Contact the Port you are pre-advising to |
Selected Container ISO Type Group (XXXX) does not match the ISO Type Group in the booking | Amend your ISO type or contact your shipping line to amend and resend the booking |
One or more containers is missing a container number | Enter the container number field |
Container Number clashes with another container using the same number. | Change the container number |
Container number validation failed. Contact POAL Customer Service. | Ports Customer Service team |
A duplicate container number was found. All container numbers must be unique. | Remove the duplicate (orange remove button) |
The check digit you have supplied is xxxxxx and should be xxxxxx. | Change the container number. |
Verified Gross Mass must be confirmed for equipmentID: 'xxxxxx' | VGM declaration in the container details has not been ticked. |
Container ID has missing check digit, fix and resubmit or contact the Port. | Port of Tauranga |
This container has been saved but the container number supplied is not in a valid format. | Change the container number |
This container is in transit and cannot be pre-advised. | Load Port |
Container has gated in at port facility and Pre-Advice cannot be updated. | Load Port |
There is an existing container record in the port facility system that requires updating to enable Pre-Advice. | Load Port |
Container has been created at port facility (MET) and cannot be amended to (TCT). | Port of Tauranga |
Container has been created at port facility (TCT) and cannot be amended to (MET). | Port of Tauranga |
VGM weight of container XXXX is less than container Tare Weight XXXX. Amend your Pre-Advice or contact the Container Terminal to request an amendment to the Tare Weight record. | Port of Tauranga |
Booking
The Booking Quanta has already been reached and this container cannot be submitted. If you have previously pre-advised an incorrect container number or swapped a container number then the previous record needs to be Cancelled in the Pre-Advice screen before you can continue. If you believe the Quanta is wrong please contact the Shipping Line to request an update to the booking
[SMAU9991929: VGM weight [Kg=9900] is greater than the port's expected Tare weight [Kg=3600.0] for an Empty Unit. Amend your Pre-Advice or contact POAL Customer Service (customerserviceC@poal.co.nz) to request an amendment to the expected Tare Weight.] | Ports of Auckland |
Preadvise Category DOMESTIC does not match Rail Order Category EXPRT. | Port of Tauranga |
Booking | |
The Pre-Advice Vessel visit (ref) ‘XXXXXXX' does not match the booking 'UNKNOWN’. | Contact the Shipping Line to confirm the |
Also make sure any incorrectly pre-advised containers have been cancelled in the Pre-Advice.
The booking quantacorrect OB Voyage number with the PORT and then update and resend their booking. | |
The booking quanta has changed from xxxxxx to xxxxxx. Please remove xxxxx container[s] | Cancel (red cross button) the extra container number. |
The booking quanta has increased to xxxxxx. Please amend the newly added container[s] | Enter the new container numbers. |
The Pre-Advice Line Operator (XXX) is not the same as the Booking Line Operator (XXX). Amend the Pre-Advice or contact your shipping line to confirm the booking details.
Shipping Line
Selected Container ISO Type Group (20RT) does not match any of the Booking ISO Type Groups (45GP). Update your ISO Type or contact the Shipping Line to update the Booking. | Change the container ISO Type to match one of the Booking ISO type group(s) or contact the Shipping Line to |
Shipping Line
[XXXXX: The selected Line Operator is not an approved operator on this vessel. Contact your shipping line to confirm your booking details.]
Line Operator for the booking does not have rights on the vessel, the shipping line need to confirm with the port or amend the booking details.
[LINE] is NOT in the Shipping Line list for [VESSEL VISIT]. Amend you Pre-Advice or contact your shipping line to confirm the booking details.
Shipping Line
The Pre-Advice vessel visit (ref) does not match the booking ‘UNKNOWN’
Contact the line to confirm with the port which voyage number each of them have as they need to have the same voyage number for the pre-advice to populate the correct vessel visit details.
Vessel Visit not found. Please contact the Shipping Line to confirm with (port).
Shipping Line
Discharge Port is not valid. Please contact the Shipping Line to confirm with (port).
Shipping Line
The booking is for empty cargo. Cannot pre-advise full containers.
Change the commodity code to 00 - Empty container.
The booking is for full cargo. Cannot pre-advise empty containers.
Change the commodity code
[CONTAINER NO.]: Routing Point not in itinerary.
Shipping Line
Reefer & Conditioning
The booking is for refrigerated cargo. Cannot pre-advise non-refrigerated containers.
The pre-advice temperature does not match the booking.
The booking is for conditioned cargo. Cannot pre-advise non-conditioned containers.
The booking is for non-conditioned cargo. Cannot pre-advise conditioned containers.
Leave all the conditioning fields blank; there must be no values in these fields.
One or more conditioning values in the pre-advice do not match the booking. The booking value[s] are: xxxxxxxxx
Vent Info: Must provide a vent setting type.
Vent Info: Must provide a VALID vent setting type.
Humidity: Oxygen and Carbon Dioxide together must not exceed 100%.
Hazardous
The booking is for hazardous cargo. Cannot pre-advise non-hazardous containers.
Amend Pre-Advice to remove hazards.
The booking is for non-hazardous cargo. Cannot pre-advise hazardous containers.
One or more hazards in the pre-advice do not match the booking. The required hazard codes are: xxxxxxxxx
Commodity
Selected Commodity DOES NOT require a Temperature. Please change commodity code or remove the Temperature.
Refer to the Commodity Code List for correct commodity or remove temperature.
Outage errors
[Container no.: Unit Facility Visit Error, please try again later]
Ports Customer Service team for Ports IT team to Investigate
PortConnect has not received a response from the Load Port in the required time frame.
Refresh your screen and try resubmitting the Pre-Advice.
Failed to communicate properly with port: There was an error connecting to the web service. Please contact User Support
PortConnect User Support
Remove a Container from your Pre-Advice
The Remove button 
This button will remove a container from a Pre-Advice so it is no longer submitted but this will not cancel the Pre-Advice for this container.
You should use the remove button when:
You have incorrectly added a container, before you have submitted the Pre-Advice.
You have successfully submitted a container and you no longer want to see it in your acknowledgment emails.
Cancel a Container from your Pre-Advice
The Cancel button 
This button will Cancel the Pre-Advice for a container in the port system and remove it from the screen.
You should use the cancel button when you have previously pre-advised an incorrect container number or a container will no longer be delivered against the specified booking.
This button allows users to manage the number of containers linked to a Booking so that the total number of linked containers does not exceed the Booking Quanta (the number of containers specified by the Shipping Line in the Booking).
This should only be used to cancel incorrectly pre-advised containers that will no longer be delivered to the port against the booking.
If you need to update the container details (other than the container number), simply update the container information, please do not cancel the container.
You will receive a cancellation acknowledgement email.
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Once you click Delete you will see a confirmation pop-up. Click 'Yes, Cancel' to delete the container.
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update the Booking ISO Types. | |
The Booking Quanta for 20FT GENERAL PURPOSE (XXXX): 2, has been reached and this container cannot be submitted. If you have previously pre-advised an incorrect container number or swapped a container number then the previous record needs to be Cancelled in the Pre-Advice screen before you can continue. If you believe the Quanta is wrong please contact the Shipping Line to request an update to the booking. | If you have previously pre-advised an incorrect container number or swapped a container number then the previous record needs to be Cancelled in the Pre-Advice screen before you can continue. If you believe the Quanta is wrong please contact the Shipping Line to request an update to the booking. |
The Pre-Advice Line Operator (XXX) is not the same as the Booking Line Operator (XXX). Amend the Pre-Advice or contact your shipping line to confirm the booking details. | Shipping Line |
The Pre-Advice POD (XXX) does not match the booking POD (XXX) in the port's system. Amend your Pre-Advice or contact the Shipping Line to confirm the booking details with Port of Tauranga. | Shipping Line |
Please Cancel your Pre-Advice. Then start a new pre-advice with a new user reference to amend the Receive Location | Select the originally chosen Receive Location before submitting the cancellation. Once cancelled, re-submit pre-advice with the correct Receive Location. |
[XXXXX: The selected Line Operator is not an approved operator on this vessel. Contact your shipping line to confirm your booking details.] | Line Operator for the booking does not have rights on the vessel, the shipping line need to confirm with the port or amend the booking details. |
[LINE] is NOT in the Shipping Line list for [VESSEL VISIT]. Amend you Pre-Advice or contact your shipping line to confirm the booking details. | Shipping Line |
The Pre-Advice vessel visit (ref) does not match the booking ‘UNKNOWN’. | Contact the shipping line to confirm with the port which voyage number each of them have as they need to have the same voyage number for the pre-advice to populate the correct vessel visit details. |
[VESSEL VOYAGE] arrived at XX-XX-XX and can no longer be pre-advised against. | Follow up with the respective Port. |
Booking [Booking Number] is linked to [Vessel Name] Voyage [Voyage Number]. Amend your Pre-Advice or contact your shipping Line to confirm the booking details. | Contact the shipping line to send a booking update which should resolve the mismatch between the Vessel details that PortConnect has and the vessel details that the port has. |
Vessel Visit not found. Please contact the Shipping Line to confirm with (port). | Shipping Line |
Discharge Port is not valid. Please contact the Shipping Line to confirm with (port). | Shipping Line |
The booking is for empty cargo. Cannot pre-advise full containers. | Change the commodity code to 00 - Empty container. |
The booking is for full cargo. Cannot pre-advise empty containers. | Change the commodity code |
[CONTAINER NO.]: Routing Point not in itinerary. | Shipping Line |
Reefer & Conditioning | |
The booking is for refrigerated cargo. Cannot pre-advise non-refrigerated containers. | Contact the shipping line to amend the booking to non-refrigerated. |
The pre-advice temperature does not match the booking. | Contact the shipping line to amend the booking temperature. |
The booking is for conditioned cargo. Cannot pre-advise non-conditioned containers. | Contact the shipping line to amend the booking to non-conditioned. |
The booking is for non-conditioned cargo. Cannot pre-advise conditioned containers. | Leave all the conditioning fields blank; there must be no values in these fields. |
One or more conditioning values in the pre-advice do not match the booking. The booking value[s] are: xxxxxxxxx | Update the Pre-Advice to match the booking details or contact the Shipping Line to amend the booking. |
Vent Info: Must provide a vent setting type. | |
Vent Info: Must provide a VALID vent setting type. | |
Humidity: Oxygen and Carbon Dioxide together must not exceed 100%. | |
Hazardous | |
The booking is for hazardous cargo. Cannot pre-advise non-hazardous containers. | Amend Pre-Advice to include hazards. |
The booking is for non-hazardous cargo. Cannot pre-advise hazardous containers. | Amend Pre-Advice to remove hazards. |
One or more hazards in the pre-advice do not match the booking. The required hazard codes are: xxxxxxxxx | Update the Pre-Advice to match the booking details or contact the Shipping Line to amend the booking. |
Commodity | |
Selected Commodity DOES NOT require a Temperature. Please change commodity code or remove the Temperature. | Refer to the Commodity Code List for correct commodity or remove temperature. |
Outage errors | |
[Container no.: Unit Facility Visit Error, please try again later] | Ports Customer Service team for Ports IT team to Investigate |
PortConnect has not received a response from the Load Port in the required time frame. | Refresh your screen and try resubmitting the Pre-Advice. |
Failed to communicate properly with port: There was an error connecting to the web service. Please contact User Support | PortConnect User Support |
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Remove a Container from your Pre-Advice
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The Remove button
This button will remove a container from a Pre-Advice so it is no longer submitted but this will not cancel the Pre-Advice for this container.
You should use the remove button when:
You have incorrectly added a container, before you have submitted the Pre-Advice.
You have successfully submitted a container and you no longer want to see it in your acknowledgment emails.
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Cancel a Container from your Pre-Advice
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The Cancel button
This button will Cancel the Pre-Advice for a container in the port system and remove it from the screen.
You should use the cancel button when you have previously pre-advised an incorrect container number or a container will no longer be delivered against the specified booking.
This button allows users to manage the number of containers linked to a Booking so that the total number of linked containers does not exceed the Booking Quanta (the number of containers specified by the Shipping Line in the Booking).
This should only be used to cancel incorrectly pre-advised containers that will no longer be delivered to the port against the booking.
If you need to update the container details (other than the container number), simply update the container information, please do not cancel the container.
You will receive a cancellation acknowledgement email.
If you have accidentally clicked the remove button, you need to add your container and it’s information back into the pre-advice and then click the Red X.
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Once you click Delete you will see a confirmation pop-up. Click 'Yes, Cancel' to delete the container.
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If you cannot see your incorrect container number then add your container back onto the screen then click cancel.
Check that your receive location is set to the location you submitted to before cancelling your container.
You can also cancel a container pre-advice by clicking the “View Pre-advised Containers” button at the bottom of the screen to get the pop-up and clicking the Red X cancel button in that pop-up.
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Populate from Draft/Recent
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Edit a saved or submitted Pre-Advice
Open Draft/Recent Pre-Advice
On the container row, click on the edit icon
Edit the container details > Save
Save or Save and Submit the Pre-Advice
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Containers that have already been received at the port or inland port can not be updated via Pre-Advice, to edit the details of such a container please contact the port's Customer Service team. |
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Request Express Pin
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For containers Pre-Advised for Ports of Auckland, users can Request Express Pin.
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Printing Pre-Advice
There is currently no print function in PortConnect Pre-Advice. If you wish to print a copy of your Pre-Advice:
Take a screen shot and print the screen shot.
Print a copy of the received Acknowledgement email.