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Pre-Advice Error Description | Contact/Action |
Container | |
Selected ISO Type (XXXX) is different from previous visit (YYYY). Change ISO Type to match previous visit or contact Ports of Auckland CustomerService@poal.co.nz to request an amendment to the previous record. | Email Port of Auckland Customer Service |
Selected ISO Length (XXft) is different from previous visit (XXft). Change ISO Type to match previous visit or contact The container Terminal to request an amendment to the previous record | Contact the Port you are pre-advising to |
Selected Container ISO Type Group (XXXX) does not match the ISO Type Group in the booking | Amend your ISO type or contact your shipping line to amend and resend the booking |
One or more containers is missing a container number | Enter the container number field |
Container Number clashes with another container using the same number. | Change the container number |
Container number validation failed. Contact POAL Customer Service. | Ports Customer Service team |
A duplicate container number was found. All container numbers must be unique. | Remove the duplicate (orange remove button) |
The check digit you have supplied is xxxxxx and should be xxxxxx. | Change the container number. |
Verified Gross Mass must be confirmed for equipmentID: 'xxxxxx' | VGM declaration in the container details has not been ticked. |
Container ID has missing check digit, fix and resubmit or contact the Port. | Port of Tauranga |
This container has been saved but the container number supplied is not in a valid format. | Change the container number. |
This container is in transit and cannot be pre-advised. | Load Port |
Container has gated in at port facility and Pre-Advice cannot be updated. | Load Port |
There is an existing container record in the port facility system that requires updating to enable Pre-Advice. | Load Port |
Container has been created at port facility (MET) and cannot be amended to (TCT). | Port of Tauranga |
Container has been created at port facility (TCT) and cannot be amended to (MET). | Port of Tauranga |
VGM weight of container XXXX is less than container Tare Weight XXXX. Amend your Pre-Advice or contact the Container Terminal to request an amendment to the Tare Weight record. | Port of Tauranga |
[SMAU9991929: VGM weight [Kg=9900] is greater than the port's expected Tare weight [Kg=3600.0] for an Empty Unit. Amend your Pre-Advice or contact POAL Customer Service (customerserviceC@poal.co.nz) to request an amendment to the expected Tare Weight.] | Ports of Auckland |
Preadvise Category DOMESTIC does not match Rail Order Category EXPRT. | Port of Tauranga |
Booking | |
The Pre-Advice Vessel visit (ref) ‘XXXXXXX' does not match the booking 'UNKNOWN’. | Contact the Shipping Line to confirm the correct OB Voyage number with the PORT and then update and resend their booking. |
The booking quanta has changed from xxxxxx to xxxxxx. Please remove xxxxx container[s] | Cancel (red cross button) the extra container number. |
The booking quanta has increased to xxxxxx. Please amend the newly added container[s] | Enter the new container numbers. |
Selected Container ISO Type Group (20RT) does not match any of the Booking ISO Type Groups (45GP). Update your ISO Type or contact the Shipping Line to update the Booking. | Change the container ISO Type to match one of the Booking ISO type group(s) or contact the Shipping Line to update the Booking ISO Types. |
The Booking Quanta for 20FT GENERAL PURPOSE (XXXX): 2, has been reached and this container cannot be submitted. If you have previously pre-advised an incorrect container number or swapped a container number then the previous record needs to be Cancelled in the Pre-Advice screen before you can continue. If you believe the Quanta is wrong please contact the Shipping Line to request an update to the booking. | If you have previously pre-advised an incorrect container number or swapped a container number then the previous record needs to be Cancelled in the Pre-Advice screen before you can continue. If you believe the Quanta is wrong please contact the Shipping Line to request an update to the booking. |
The Pre-Advice Line Operator (XXX) is not the same as the Booking Line Operator (XXX). Amend the Pre-Advice or contact your shipping line to confirm the booking details. | Shipping Line |
The Pre-Advice POD (XXX) does not match the booking POD (XXX) in the port's system. Amend your Pre-Advice or contact the Shipping Line to confirm the booking details with Port of Tauranga. | Shipping Line |
Please Cancel your Pre-Advice. Then start a new pre-advice with a new user reference to amend the Receive Location | Select the originally chosen Receive Location before submitting the cancellation. Once cancelled, re-submit pre-advice with the correct Receive Location. |
[XXXXX: The selected Line Operator is not an approved operator on this vessel. Contact your shipping line to confirm your booking details.] | Line Operator for the booking does not have rights on the vessel, the shipping line need to confirm with the port or amend the booking details. |
[LINE] is NOT in the Shipping Line list for [VESSEL VISIT]. Amend you Pre-Advice or contact your shipping line to confirm the booking details. | Shipping Line |
The Pre-Advice vessel visit (ref) does not match the booking ‘UNKNOWN’. | Contact the shipping line to confirm with the port which voyage number each of them have as they need to have the same voyage number for the pre-advice to populate the correct vessel visit details. |
[VESSEL VOYAGE] arrived at XX-XX-XX and can no longer be pre-advised against. | Follow up with the respective Port. |
Booking [Booking Number] is linked to [Vessel Name] Voyage [Voyage Number]. Amend your Pre-Advice or contact your shipping Line to confirm the booking details. | Contact the shipping line to send a booking update which should resolve the mismatch between the Vessel details that PortConnect has and the vessel details that the port has. |
Vessel Visit not found. Please contact the Shipping Line to confirm with (port). | Shipping Line |
Discharge Port is not valid. Please contact the Shipping Line to confirm with (port). | Shipping Line |
The booking is for empty cargo. Cannot pre-advise full containers. | Change the commodity code to 00 - Empty container. |
The booking is for full cargo. Cannot pre-advise empty containers. | Change the commodity code |
[CONTAINER NO.]: Routing Point not in itinerary. | Shipping Line |
Reefer & Conditioning | |
The booking is for refrigerated cargo. Cannot pre-advise non-refrigerated containers. | Contact the shipping line to amend the booking to non-refrigerated. |
The pre-advice temperature does not match the booking. | Contact the shipping line to amend the booking temperature. |
The booking is for conditioned cargo. Cannot pre-advise non-conditioned containers. | Contact the shipping line to amend the booking to non-conditioned. |
The booking is for non-conditioned cargo. Cannot pre-advise conditioned containers. | Leave all the conditioning fields blank; there must be no values in these fields. |
One or more conditioning values in the pre-advice do not match the booking. The booking value[s] are: xxxxxxxxx | Update the Pre-Advice to match the booking details or contact the Shipping Line to amend the booking. |
Vent Info: Must provide a vent setting type. | |
Vent Info: Must provide a VALID vent setting type. | |
Humidity: Oxygen and Carbon Dioxide together must not exceed 100%. | |
Hazardous | |
The booking is for hazardous cargo. Cannot pre-advise non-hazardous containers. | Amend Pre-Advice to include hazards. |
The booking is for non-hazardous cargo. Cannot pre-advise hazardous containers. | Amend Pre-Advice to remove hazards. |
One or more hazards in the pre-advice do not match the booking. The required hazard codes are: xxxxxxxxx | Update the Pre-Advice to match the booking details or contact the Shipping Line to amend the booking. |
Commodity | |
Selected Commodity DOES NOT require a Temperature. Please change commodity code or remove the Temperature. | Refer to the Commodity Code List for correct commodity or remove temperature. |
Outage errors | |
[Container no.: Unit Facility Visit Error, please try again later] | Ports Customer Service team for Ports IT team to Investigate |
PortConnect has not received a response from the Load Port in the required time frame. | Refresh your screen and try resubmitting the Pre-Advice. |
Failed to communicate properly with port: There was an error connecting to the web service. Please contact User Support | PortConnect User Support |
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Remove a Container from your Pre-Advice
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The Remove button
This button will remove a container from a Pre-Advice so it is no longer submitted but this will not cancel the Pre-Advice for this container.
You should use the remove button when:
You have incorrectly added a container, before you have submitted the Pre-Advice.
You have successfully submitted a container and you no longer want to see it in your acknowledgment emails.
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Cancel a Container from your Pre-Advice
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The Cancel button
This button will Cancel the Pre-Advice for a container in the port system and remove it from the screen.
You should use the cancel button when you have previously pre-advised an incorrect container number or a container will no longer be delivered against the specified booking.
This button allows users to manage the number of containers linked to a Booking so that the total number of linked containers does not exceed the Booking Quanta (the number of containers specified by the Shipping Line in the Booking).
This should only be used to cancel incorrectly pre-advised containers that will no longer be delivered to the port against the booking.
If you need to update the container details (other than the container number), simply update the container information, please do not cancel the container.
You will receive a cancellation acknowledgement email.
If you have accidentally clicked the remove button, you need to add your container and it’s information back into the pre-advice and then click the Red X.
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