Create or Reset Password User-Guide

  1. Go to

  2. Click on Sign-in/Sign Up

  3. Click on ‘Reset Password’

  4. Click on ‘Forgot your password?’

  5. Enter your email address associated with your account.

  6. Click ‘Send verification code’

  7. An email will be sent to your account with a verification code. Copy this code from your email and enter it in the ‘Verification code’ field.

  8. Click ‘Verify code’

  9. Click on ‘Continue’ (if the email address displayed is not the account you want to reset a password for, click on ‘Change’ to switch email address accounts)

  10. Enter your new password (twice to confirm)

Password Complexity:

  • Between 8 and 16 characters

  • A mixture of both uppercase and lowercase letters.

  • A mixture of letters and numbers.

  • Inclusion of at least one special character, e.g., ! @ # ? ]

  • The following special characters are not allowed / \ <>

© PortConnect 2023