Track and Trace User-Guide
Logging into Track and Trace
Click 'Login' from the Homepage > Input login details > Click on Track and Trace > Select either 'Search' or 'History'.
Public and Subscribed Track & Trace
PortConnect provides two forms of Track & Trace functionality that allows users to look at information about containers that move through our partner ports:
Public Track & Trace - provides limited key information about containers.
Subscribed Track & Trace - Monthly subscription which provides full container information.
PortConnect does not display through containers.
Function | Public | Subscribed |
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Container Search from Homepage | 50 containers per search | Unlimited |
Container Search Limit | 50 containers per search | Unlimited |
Import High Level View | Limited detail displayed | All detail displayed |
Export High Level View | Limited detail displayed | All detail displayed |
Export Searches to CSV file | ||
Import and Export Drill Down View | ||
History Search | ||
Previous Searches |
Import and Arriving Transhipments View
Subscribed
Public
Exports and Departing Transhipments View
Subscribed
Public
Depot View
Users can subscribe to a Depot view. The depot section sits at the bottom of the Track & Trace screen and shows Gate In and Gate Out information at over 18 depots including the Ports of Auckland Link facility. A full list of depots is available here, Container Park list
Note: Depot records only become visible in the Track & Trace screen once the container has gated in at a depot facility.
The depot view is a separate service to Subscribed Track & Trace and users can subscribe to the view even if they are not currently registered for Subscribed Track & Trace. However, Subscribed Track & Trace users do have access to a greater level of detail such as specific gate times.
The Depot view is a subscription service. Visit our pricing page for the full pricing details, https://www.portconnect.co.nz/#/content/pricing
Subscribed
Public
Search for active container records
Top level view
Note the search prioritises active containers, if there are no active containers then it will show the most recent inactive container.
Detail view
You can only view the full details of one container at a time.
Event Details:
Last Updated - This is the time the port have last updated the container information.
Activated Date - When the container has started tracking in the ports system.
Seaport Gate Out/Gate In Date - Gate in/out time for truck or rail
Inland Port Gate Out/Gate In Date - Gate in/out time for truck or rail
Line Clearance - This field shows the time of general Line Clearances. If additional Line Holds are placed on containers this clearance time will not be updated.
MPI Clearance - This field shows the time of general/blanket MPI Clearances. If additional MPI impediments, such as wash or inspections impediments, are placed on containers this clearance time will not be updated.
Customs Clearance - This field shows the time of general/blanket Customs Clearances. If additional Customs impediments, such as X-Ray or inspections impediments, are placed on containers this clearance time will not be updated.
Revisit Previous Container Searches
Search for historical container records
Export container searches to CSV
Search preferences
We have introduced a new search preference functionality for limiting columns and CSV export information.
Simply click on the preference icon to filter the search results on screen and for the CSV export.
Search by Vessel (Shipping Lines only)
Container Not Found
Icons
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Detail button | Cleared | Not Cleared | Refrigerated | Hazardous | Over Size |
Security Check Types
The three Security Check types are:
Port | ECN | Random/PIN |
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NZAKL | This is a NZ Customs generated number | This is a number that is set by the Shipping Line. |
NZTRG |
| This is a number that is set by the Shipping Line. |
NZTIU |
| This is a number that is set by the Shipping Line. |
NZLYT |
| This is a number that is set by the Shipping Line. |
A PIN Security Check Type is different to a POA Express PIN.
Impediments
Ports of Auckland | Port of Tauranga/Timaru Container Terminal | Lyttelton Port | |||
Impediment | Description | Impediment | Description | Impediment | Description |
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!CEDO | NZ Customs Export Delivery Order required. | !CEDO-EXP | CEDO required for Export | !CEDO | Customs Export (CEDO) required |
!COST ACCEPTANCE EXPORT DELIVERY | Payment required for port fees for Export Delivery. | !CEDO-TS | CEDO required for Tranship | !CUSTOMS HOW | !CUSTOMS HOW |
!CUSTOMS_CLEARANCE | NZ Customs clearance required. | !CUSTOMS RELEASE | NZ Customs clearance required. | !CUSTOMS MAYGO | Customs Import (MAYGO) required |
!DEMURRAGE | This is applied by the port for containers that have incurred demurrage fees. | !LINE CLEARANCE | Shipping Line release required. | !DELIVERY_PIN | for VBS only |
!LINE_CLEARANCE | Shipping Line release required. | !MPI HOLD ON WHARF | !MPI HOLD ON WHARF | !EDO REQUIRED | EDO REQUIRED |
!LST_HOLD | Container is lost. | !MPI_EMPTY | !MPI_EMPTY | !HLL_IMP_MT | !HLL_IMP_MT |
!MPI_CLEARANCE | MPI clearance release required. | !NO VGM NO VESSEL LOAD | !NO VGM NO VESSEL LOAD | !MPI HOW | MPI Hold on Wharf, Clearance to move to ATF required |
!SPECIAL_CUSTOMS_CLEARANCE | NZ Customs clearance required. | !UNDER BOND | Container under Customs | !MPI SIX SIDE | MPI 6 Side inspection required |
!TRANSSHIP_CEDO | CEDO required for Tranship. | BILLING HOLD | BILLING HOLD | !MPI6SIDE | MPI 6 Side Inspection required |
!VGM | VGM is required. | CUSTOMS XRAY | Customs x-ray required before container leaves the port | !OVERSIZE | Special Lift assessment required |
BACC | MPI Biosecurity Authority/Clearance Certificate. | FUM | Fumigation Stop | !PAYEE | LPC Demurrage Payee required |
CUSTOMS_INSPECTION | Customs inspection required. | FUM-GENERA | Fumigation hold for Genera | !RAIL PIN | PIN required for Ramp |
CUSTOMS_TRANSHIP_HOLD | Customs inspection required. | FUM-NZL | Fumigation hold for Genera | !RAIL_ONLY | Departing LCT via Rail |
FUMIGATION | FUMIGATION | FUM-PESTIGAS-GENERA | Fumigation hold for Pestigas-Genera | !REEFER_ON_POWER | Midland port hold |
MC_HEAT_TREATMENT | MC_HEAT_TREATMENT | FUM-QTC | Fumigation hold for QTC | !REEFER_POWER_CHARGES | outstanding reefer charges |
MPI_ASSOCIATED_HOLD | MPI_ASSOCIATED_HOLD | FUM-RENTOKIL | Fumigation hold for Rentokil | !RETURN TO SHIPPER DO NOT LOAD | Dray Status Return to Shipper |
MPI_INSPECTION | MPI_INSPECTION | GATE HOLD - COSTS | GATE HOLD - COSTS | !SHIP IMP | Shipping Company Import Release required |
MPI_MMPI_INTERNAL_INSPECTION | MPI_MMPI_INTERNAL_INSPECTION | LINE HOLD | Hold placed by shipping line. | !SHIP IMP PI | Shipping Company Import Release required LINE PI |
MPI_QUARANTINED_CONTAMINATED | MPI_QUARANTINED_CONTAMINATED | MET_STOP | Metroport Stop | !SHIP_IMP_SSL | Swire Shipping Line Import release required |
MPI_SIX_SIDED_INSPECTION | MPI_SIX_SIDED_INSPECTION | MPI_EMPTY | MPI_EMPTY | !TRANSFER_PAYEE | Transfer payee required |
MPI_TAPE_DOORS_HOLD | MPI_TAPE_DOORS_HOLD | MST | MPI Stop | !TRANSSHIP DELIVERY | TRANSSHIP DELIVERY |
MPI_TRANSHIP_HOLD | MPI_TRANSHIP_HOLD | POT_STOP | Port of Tauranga stop. | !TRANSSHIP_CEDO | Customs transship CEDO required |
MPI_VENT_TAPE | MPI_VENT_TAPE | REEFER REPAIR | REEFER REPAIR | !UNIT_LOAD_VGM_REQUIRED | VGM is required for loading |
NZ_CUSTOMS_XRAY | Container requires xray under Customs hold. | RETURN TO SHIPPER-CUSTOMS | Return to shipper hold - container will not load. | !VGM REQUIRED | VGM Required |
OUT_OF_GAUGE | This Out of Gauge hold is a Port internal check hold. When driver is in the Port to uplift the container, the gate needs to check that the cargo and the container is safe to leave the port. Once it is clear to leave the Port, the drivers assist team will clear this hold. Please contact Port of Auckland customerservice@poal.co.nz | MPI OUTSTANDING BILLING HOLD | Applied by Port of Tauranga charge for an import in Yard not MPI Cleared 48 hours after discharge. Please contact Port of Tauranga tctadmin@port-tauranga.co.nz to clear the hold. | CD HOLD | City Depot staff hold |
REQUEST_FOR_DEBTOR | This is applied by the port for containers that have incurred port fees. | CD_HOLD_CERT | CD hold cert | ||
SHIPPING_HOLD | SHIPPING_HOLD | CD_HOLD_FAULTY | CD hold faulty | ||
SHUTTLE_HOLD | This is a shuttle hold placed on by the port for the container moving between wharves. | CD_HOLD_PARTIAL | CD hold partial | ||
SHUTTLE_LOCATION_HOLD | This is a shuttle hold placed on by the port for the container moving between wharves. | CLERK | LPC Clerk Hold | ||
TWO_HOUR_CEDO_HOLD | Container requires CEDO before the vessel is due to the port in 2 hours. | CUST_TRANSHIP HOLD | Import tranship hold. Customs papers must be presented | ||
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| CUSTOMS HOW | Customs Import release required |
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| CUSTOMS XRAY | Customs Xray required Hold |
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| CUSTOMS_LAND_HOLD | Customs Land Hold |
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| CUSTOMS_SEA_HOLD | Customs Sea Hold |
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| FUMIGATION | Fumigation requried |
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| HAZ_2_HOLD | HAZ_2_HOLD |
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| HAZ_24_HOLD | HAZ_24_HOLD |
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| HAZ_72_HOLD | HAZ_72_HOLD |
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| HAZARDOUS_HOLD | Hazardous container hold for Class A hazards |
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| HIGH WIND | HIGH WIND |
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| HOLD MPI | MPI Hold on wharf |
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| LATE_CEDO_PAYEE | Late CEDO - Requires approval |
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| LATE_RECEIPT_PAYEE | late container requires approval |
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| LCT | LPC Terminal Hold |
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| LM HOLD | LM hold |
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| LPC CHARGE:CUSTOMS XRAY | LPC CHARGE:CUSTOMS XRAY |
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| LPC CHARGE:MPI INSPECTION | MPI inspection charge |
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| LPC HOLD:MPI WASH | MPI wash charge |
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| MID HOLD | Midland port staff hold |
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| MPI 6 SIDE | MPI 4 / 6 Sided Inspection required |
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| MPI DI | MPI Door Inspection required |
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| MPI GRAIN HOLD | MPI stop for delivery by road or rail |
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| MPI SI | MPI Seal check required |
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| MPI VA | MPI VA Inspection required |
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| MPI VNT SEAL | MPI Vent Seal Inspection required |
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| MPI WASH | MPI External Wash required |
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| MPI_LAND_HOLD | MPI Land Hold |
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| MPI_SEA_HOLD | MPI Sea Hold |
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| MPI_STOP_DISCHARGE | requires a permission from MPI to discharge |
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| MPI_TRANSHIP HOLD | Import transship hold. MPI papers must be presented |
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| MPIFUMREQ | MPI treatment required |
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| PAYEEDG | Demurrage payee required for hazardous containers |
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| RAIL_CHARGES | Rail charges hold |
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| ROLL_PENDING | Roll Pending - Requires approval |
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| SHIP HOLD | SHIP CO. HOLD |
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| TRUCK HOLD | to be released to the Truck Co in the Ref ID only |
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| TSW_MPI_MID_HOLD | TSW_MPI_MID_HOLD |
Locations
Vessel | On the vessel |
Fergusson | Port of Auckland, Fergusson Terminal |
Multi-Cargo | Freyberg and Jellicoe |
Interwharf | Between Jellicoe and Fergusson wharves |
Tauranga | Port of Tauranga, Sulphur Point |
Timaru | Timaru Container Terminal |
In Transit to Inland Port | In transit, via truck or rail, from Seaport to Inland Port facility |
In Transit to Seaport | In transit, via truck or rail, from Inland Port facility to Seaport |
Delivered | Delivered out of Port |
Metroport Auckland | MetroPort Onehunga in Auckland |
Metroport Rolleston | MetroPort Christchurch in Rolleston |
Wiri | Ports of Auckland South Auckland Freight Hub |
Ruakura | Ruakura Inland Port |
Southdown | Empty Return Depot in Auckland |
Waikato Freight Hub | Inland port facility in Horotiu |
Crawford St | Inland port facility in Hamilton |
Community | Not located at a Port facility |
Subscription FAQs
How can I sign up to Subscribed Track & Trace?
Get instant access by subscribing via our online payment portal. See our user-guide for creating a subscription.
Track & Trace pricing information is available here, https://www.portconnect.co.nz/#/content/pricing
Is the charge affected by the number of users?
No, you can have an unlimited number of users for your subscription.
What does the charge cover?
The following section of this user-guide describes the differences between standard and subscribed Track & Trace, Track and Trace User-Guide | Public and Subscribed Track & Trace
What happens if I unsubscribe from Subscribed Track & Trace?
You will still have access to use Public Track & Trace and you can resubscribe to Subscribed Track & Trace again any time in the future.
When will the invoice be sent?
Access to Subscribed Track & Trace is managed via an online payment portal and payment confirmation is sent from the payment portal.
How do I unsubscribe?
If you have an active subscription against your user account, you will have the option to ‘Manage Subscription’ on the pricing page and remove your credit card details.
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