Contents

Logging into Track and Trace

Click 'Login' from the Homepage > Input login details > Click on Track and Trace > Select either 'Search' or 'History'.

Public and Subscribed Track & Trace

PortConnect provides two forms of Track & Trace functionality that allows users to look at information about containers that move through our partner ports:

Public Track & Trace - provides limited key information about containers.

Subscribed Track & Trace - Monthly subscription which provides full container information.

PortConnect does not display through containers.

Function	Public	Subscribed

Function	Public	Subscribed
Container Search from Homepage	50 containers per search	Unlimited
Container Search Limit	50 containers per search	Unlimited
Import High Level View	Limited detail displayed	All detail displayed
Export High Level View	Limited detail displayed	All detail displayed
Export Searches to CSV file
Import and Export Drill Down View
History Search
Previous Searches

Import and Arriving Transhipments View

Subscribed

Public

Exports and Departing Transhipments View

Subscribed

Public

Depot View

Users can subscribe to a Depot view. The depot section sits at the bottom of the Track & Trace screen and shows Gate In and Gate Out information at over 18 depots including the Ports of Auckland Link facility. A full list of depots is available here, Container Park list

Note: Depot records only become visible in the Track & Trace screen once the container has gated in at a depot facility.

The depot view is a separate service to Subscribed Track & Trace and users can subscribe to the view even if they are not currently registered for Subscribed Track & Trace. However, Subscribed Track & Trace users do have access to a greater level of detail such as specific gate times.

The Depot view is a subscription service. Visit our pricing page for the full pricing details, https://www.portconnect.co.nz/#/content/pricing

Subscribed

Public

Search for active container records

Top level view

Note the search prioritises active containers, if there are no active containers then it will show the most recent inactive container.

Detail view

You can only view the full details of one container at a time.

Event Details:

Last Updated - This is the time the port have last updated the container information.

Activated Date - When the container has started tracking in the ports system.

Seaport Gate Out/Gate In Date - Gate in/out time for truck or rail

Inland Port Gate Out/Gate In Date - Gate in/out time for truck or rail

Line Clearance - This field shows the time of general Line Clearances. If additional Line Holds are placed on containers this clearance time will not be updated.

MPI Clearance - This field shows the time of general/blanket MPI Clearances. If additional MPI impediments, such as wash or inspections impediments, are placed on containers this clearance time will not be updated.

Customs Clearance - This field shows the time of general/blanket Customs Clearances. If additional Customs impediments, such as X-Ray or inspections impediments, are placed on containers this clearance time will not be updated.

Revisit Previous Container Searches

Search for historical container records

Export container searches to CSV

Search preferences

We have introduced a new search preference functionality for limiting columns and CSV export information.

Simply click on the preference icon to filter the search results on screen and for the CSV export.

Search by Vessel (Shipping Lines only)

Container Not Found

Icons


Detail button	Cleared	Not Cleared	Refrigerated	Hazardous	Over Size

Security Check Types

The three Security Check types are:

Port	ECN	Random	Pin

Port	ECN	Random	Pin
NZAKL	This is a NZ Customs generated number	This is a number that is set by the Shipping Line.
NZTRG			This is a number that is set by the Shipping Line.
NZTIU			This is a number that is set by the Shipping Line.

Impediments

Impediment	Description	Impediment	Description
Ports of Auckland		Port of Tauranga/Timaru Container Terminal
!CEDO	NZ Customs Export Delivery Order required.	!CEDO-EXP	CEDO required for Export
!COST ACCEPTANCE EXPORT DELIVERY	Payment required for port fees for Export Delivery.	!CEDO-TS	CEDO required for Tranship
!CUSTOMS_CLEARANCE	NZ Customs clearance required.	!CUSTOMS RELEASE	NZ Customs clearance required.
!DEMURRAGE	This is applied by the port for containers that have incurred demurrage fees.	!LINE CLEARANCE	Shipping Line release required.
!LINE_CLEARANCE	Shipping Line release required.	!MPI HOLD ON WHARF	!MPI HOLD ON WHARF
!LST_HOLD	Container is lost.	!MPI_EMPTY	!MPI_EMPTY
!MPI_CLEARANCE	MPI clearance release required.	!NO VGM NO VESSEL LOAD	!NO VGM NO VESSEL LOAD
!SPECIAL_CUSTOMS_CLEARANCE	NZ Customs clearance required.	!UNDER BOND	Container under Customs
!TRANSSHIP_CEDO	CEDO required for Tranship.	BILLING HOLD	BILLING HOLD
!VGM	VGM is required.	CUSTOMS XRAY	Customs x-ray required before container leaves the port
BACC	MPI Biosecurity Authority/Clearance Certificate.	FUM	Fumigation Stop
CUSTOMS_INSPECTION	Customs inspection required.	FUM-GENERA	Fumigation hold for Genera
CUSTOMS_TRANSHIP_HOLD	Customs inspection required.	FUM-NZL	Fumigation hold for Genera
FUMIGATION	FUMIGATION	FUM-PESTIGAS-GENERA	Fumigation hold for Pestigas-Genera
MC_HEAT_TREATMENT	MC_HEAT_TREATMENT	FUM-QTC	Fumigation hold for QTC
MPI_ASSOCIATED_HOLD	MPI_ASSOCIATED_HOLD	FUM-RENTOKIL	Fumigation hold for Rentokil
MPI_INSPECTION	MPI_INSPECTION	GATE HOLD - COSTS	GATE HOLD - COSTS
MPI_MMPI_INTERNAL_INSPECTION	MPI_MMPI_INTERNAL_INSPECTION	LINE HOLD	Hold placed by shipping line.
MPI_QUARANTINED_CONTAMINATED	MPI_QUARANTINED_CONTAMINATED	MET_STOP	Metroport Stop
MPI_SIX_SIDED_INSPECTION	MPI_SIX_SIDED_INSPECTION	MPI_EMPTY	MPI_EMPTY
MPI_TAPE_DOORS_HOLD	MPI_TAPE_DOORS_HOLD	MST	MPI Stop
MPI_TRANSHIP_HOLD	MPI_TRANSHIP_HOLD	POT_STOP	Port of Tauranga stop.
MPI_VENT_TAPE	MPI_VENT_TAPE	REEFER REPAIR	REEFER REPAIR
NZ_CUSTOMS_XRAY	Container requires xray under Customs hold.	RETURN TO SHIPPER-CUSTOMS	Return to shipper hold - container will not load.
OUT_OF_GAUGE	This Out of Gauge hold is a Port internal check hold. When driver is in the Port to uplift the container, the gate needs to check that the cargo and the container is safe to leave the port. Once it is clear to leave the Port, the drivers assist team will clear this hold. Please contact Port of Auckland customerservice@poal.co.nz	MPI OUTSTANDING BILLING HOLD	Applied by Port of Tauranga charge for an import in Yard not MPI Cleared 48 hours after discharge. Please contact Port of Tauranga tctadmin@port-tauranga.co.nz to clear the hold.
REQUEST_FOR_DEBTOR	This is applied by the port for containers that have incurred port fees.
SHIPPING_HOLD	SHIPPING_HOLD
SHUTTLE_HOLD	This is a shuttle hold placed on by the port for the container moving between wharves.
SHUTTLE_LOCATION_HOLD	This is a shuttle hold placed on by the port for the container moving between wharves.
TWO_HOUR_CEDO_HOLD	Container requires CEDO before the vessel is due to the port in 2 hours.

Locations

Vessel	On the vessel
Fergusson	Port of Auckland, Fergusson Terminal
Multi-Cargo	Freyberg and Jellicoe
Interwharf	Between Jellicoe and Fergusson wharves
Tauranga	Port of Tauranga, Sulphur Point
Timaru	Timaru Container Terminal
In Transit to Inland Port	In transit, via truck or rail, from Seaport to Inland Port facility
In Transit to Seaport	In transit, via truck or rail, from Inland Port facility to Seaport
Delivered	Delivered out of Port
Metroport Auckland	MetroPort Onehunga in Auckland
Metroport Rolleston	MetroPort Christchurch in Rolleston
Wiri	Ports of Auckland South Auckland Freight Hub
Ruakura	Ruakura Inland Port
Southdown	Empty Return Depot in Auckland
Waikato Freight Hub	Inland port facility in Horotiu
Crawford St	Inland port facility in Hamilton
Community	Not located at a Port facility

Subscription FAQs

How can I sign up to Subscribed Track & Trace?

Get instant access by subscribing via our online payment portal. See our user-guide for creating a subscription.

Track & Trace pricing information is available here, https://www.portconnect.co.nz/#/content/pricing

Is the charge affected by the number of users?

No, you can have an unlimited number of users for your subscription.

What does the charge cover?

The following section of this user-guide describes the differences between standard and subscribed Track & Trace, Track and Trace User-Guide | Public and Subscribed Track & Trace

What happens if I unsubscribe from Subscribed Track & Trace?

You will still have access to use Public Track & Trace and you can resubscribe to Subscribed Track & Trace again any time in the future.

When will the invoice be sent?

Access to Subscribed Track & Trace is managed via an online payment portal and payment confirmation is sent from the payment portal.

How do I unsubscribe?

If you have an active subscription against your user account, you will have the option to ‘Manage Subscription’ on the pricing page and remove your credit card details.